seat58F
outsourcing relationships: international, inter-economic, interpersonal
September 4, 2010 ~ 10:38:20 AM * -07:00ST
shift logs
Post # 188 by
admin on February 14th, 2009 ~ 10:20:08 AM
Posted as shift log |
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shift logs are designed to provide a snapshot of the transaction flow; incident mgmt items of note including escalations, outages, maintenance, security events.
a few opportunities are normally missed:
reconciliation of actual to forecasted volumes.
shift capacity; planned vs. actual
